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What categories of products do you offer?
We offer a diverse range of products, including trees and plants, flower arrangements, and much more ensuring something for everyone.
Do you provide online and secure payment options?
Yes! We offer easy and secure online payment options to ensure a hassle-free shopping experience.
How do I contact customer support?
You can reach us via email: silkfloraldecorco@gmail.com or +1 919 884 0345 for any inquiries and for customer support you can send your enquiries through contact form.
Are the products exactly as shown in the pictures?
Yes! We ensure that our product images accurately represent what you’ll receive. However, slight variations may occur due to lighting and screen settings.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email. We will also notify you via email with updates on your order status.
Do you offer international shipping?
No, currently we only ship within the U.S.
Are orders refundable?
Due to the nature of our products, we do not offer returns, cancellations or refunds. Should something be wrong with your order upon arrival, please inform us within 72 hours of delivery.
Floral FAQs
Why artificial florals?
Our artificial florals last indefinitely. They are not limited to seasonal availability, do not wilt in the heat, and last long past your wedding day. We use only the most premium quality real touch and silk artificial florals, giving you an ultra-realistic floral look, that will last a lifetime.
How long will my faux florals last?
Unlike live florals, your faux florals will not wilt, die or brown after just a couple days. With proper care, they will last for years to come.
How far in advance should I purchase my bouquets?
While we recommend purchasing 2-4 months before your wedding date, most of our premade styles can arrive to you in less than a month. If you are in a time crunch, please message us prior to ordering so we can ensure you will receive everything in time.
What is the difference between your ready to purchase range and custom florals?
Our "ready to purchase" range consists of premade, non-customizable pieces. They are sold as you see them in photos. If you have a specific floral vision for your wedding, that you do not see throughout this range, please fill out our "custom inquiry" form and we can work with you to create your florals from scratch.
Custom Orders
How does the booking process work?
1. Submit an inquiry here (we will be back to you within 72 hours)
2. Receive a custom quotation from us that can be altered, tweaked and revised to fit your floral needs
3. Lock in your date with a 50% deposit
4. We finalize and begin designing your florals 12 weeks before your wedding date
5. Your florals are shipped to you no later than 2 weeks before your wedding date
Can I rent your florals instead of purchasing?
No, we do not offer rentals, all florals are for purchase only.
Where are you located?
We are located in Cary , North Carolina. But ship custom orders anywhere within the US - FREE shipping. We do not ship custom orders internationally but do ship our premade florals worldwide.
Do you only work with faux florals?
Yes, we use only faux florals. The majority of our flowers are real-touch florals, meaning they have a soft, moisture-like coating that allows them to move and feel just like the fresh florals they’re inspired by. They photograph beautifully, look incredibly realistic, and by renting them, you’re able to have far more florals than you ever imagined—while saving thousands of dollars on your wedding day.
Can I request specific flower changes?
No, we cannot remove or add flowers to the current arrangements (for example if you'd like tulips removed, we cannot do this), in order to preserve the original arrangement's integrity.